Frequently Asked Questions

Yes, our body butter can be nourishing for your hair. 

The body can be used for detangling, it’s the perfect addition for a deep conditioner and hair moisturizer. Always check the ingredients for your personal use.

All products are currently sold online only at nutterebutterecremes.com!

Sure it's perfectly fine, sometimes melting happens depending on travel and temperature, here are few things to do if this happens to your product:

Let it sit at room temp to solidify

Melt it down ( over water) and then let it solidify at room temperature -- it won't be a whipped consistency but it will still do the job.

You can also do a meltdown process, stick it in the fridge, and use a small hand mixer to whip it. 

Please take into consideration that although every precaution is taken and products are tested thoroughly, melting of Whipped Body Butters may occur during warm or high temperature.

All sales are final, we lightly scent products so you can always mix your essential oils with the butters. But if it's just not for you we would love it if you gifted it to someone else.

We’re so sorry, please accept our apology. Contact us at customerservices@nutterebutterecremes.com asap and we’ll be sure to get you the products you ordered! 

Please email customerservice@nutterebutterecremes.com with your order number and new address as soon as possible! We will try our best to process your request! If you have received a tracking email, unfortunately, your order has been fulfilled and is on its way to the address entered at checkout. You can try contacting USPS /UPS directly to intercept the package

You will need to confirm your address and pay again for shipping.

You can email us customerservice@nutterebutterecremes.com with 24 hours and can possible modify the order antyhing after 24 hours regretfully we will be unable to modify your order placed after 24 hours. We apologize for any inconvenience this may cause.  

Always check your spam folder first, if it's not there email us at customerservice@nutterebuttercremes.com  we will be glad to resend it.

If you package is marked as delivered but you do not have it (ie: lost package), we are not able to honor a refund, please contact your local mail carrier.